Acceptance of terms
The business that registers in Mashhor has to be real and has to agree to pay monthly fees and taxes until the registration is cancelled. Membership fees include promotions prices and limited-time offers are subject to change at a predetermined time. Members can change their subscription plan anytime from “my account” page after logging in. After changing the subscription plan, the change will be applied from the next bill
A fair refund policy.
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with our product for any reason, just contact our support team and we’ll take care of you.
Examples of full refunds we’d grant.
- If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
- If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.
Examples of partial refunds or credits we’d grant.
- If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
- If you upgraded your account a few months ago to a higher plan and kept using it in general but you didn’t end up using the extra features, we’d consider applying a prorated credit towards future months.
- If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.
Termination of use
To the fullest extent permitted by law, members have to compensate Mashhor for violating Mashhor terms and causing problems.
Applicable Judicial Law
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